Refund policy
Last updated
Short version: if the book isn’t for you, email us within 14 days and you’ll get every cent back.
The promise
If What She Won’t Tell You doesn’t help you, you can have a full refund within 14 days of your purchase. You don’t need to explain why, though we always appreciate knowing what we could do better.
How to ask
- Email contact@stillgravity.com from the address you used to buy, with “Refund” in the subject. Your order reference (it starts with SG-) helps but isn’t required.
- We confirm within two business days and issue the refund through Stripe to your original payment method.
- Your bank usually shows it within 5–10 business days, depending on the card issuer.
What happens to your copy
When a refund is issued, your download links stop working and we stop sending the book to your email. Please delete the copies you downloaded.
After 14 days
Outside the window we look at requests case by case, for example if you were charged twice or couldn’t access the book because of a problem on our side. In those cases we always make it right.
Chargebacks
If something went wrong, please email us before disputing a charge with your bank: a refund from us is faster and simpler for you. Disputed purchases lose access to the book while the dispute is open.
Free orders
Orders completed with a 100% promotional code have nothing to refund, but you can still ask us to remove the book and your data.